Refund policy

Return and Refund Policy

Nuban Mower Centre
ABN: 18 724 142 142
13/10 Nuban Street, Currumbin QLD 4223
Mon–Fri 7:30am–4:00pm | Sat 8:30am–11:00am

Last updated: June 2026

Introduction
At Nuban Mower Centre we want you to be completely 
satisfied with your purchase. If you are not satisfied, 
we accept returns within 14 days of purchase, subject 
to the conditions outlined below. This policy is in 
addition to your rights under the Australian Consumer 
Law (ACL).

1) Returns Window
- All return requests must be made within 14 days of 
  the original purchase date.
- Returns requested after 14 days will not be accepted 
  unless required by Australian Consumer Law (ACL).
- To initiate a return, contact us within 14 days of 
  purchase at [your support email or contact form link].

2) Return Conditions
- Items must be in unused, resellable condition with 
  original packaging and all accessories included.
- Proof of purchase (receipt or order confirmation) 
  is required for all returns.
- Items that show signs of use, damage, or missing 
  parts may not be accepted or may be subject to a 
  reduced refund.

3) Return Shipping
- The customer is responsible for all return shipping 
  costs.
- We recommend using a trackable shipping method as 
  Nuban Mower Centre is not responsible for items 
  lost or damaged in transit during return shipping.
- Original shipping costs are non-refundable.
- For pickup-only items (mowers/heavy items), returns 
  must be brought back to our Gold Coast showroom 
  (13/10 Nuban Street, Currumbin QLD 4223) during 
  opening hours.

4) Restocking Fee
- A 10% restocking fee applies to all approved returns.
- The restocking fee will be deducted from your refund 
  amount.
- Example: If you paid $500 for an item, your refund 
  will be $450 after the 10% restocking fee.

5) No Final Sale Items
- Nuban Mower Centre does not sell final sale items.
- All items are eligible for return within the 14-day 
  window, subject to the conditions outlined in this 
  policy.

6) Refund Process
- Once your return is received and inspected, we will 
  notify you of the approval or rejection of your 
  refund within 2 business days.
- If approved, your refund will be processed to your 
  original payment method within 5–7 business days.
- Refunds are issued minus the 10% restocking fee and 
  any original shipping costs.

7) Exchanges
- We accept exchanges within 14 days of purchase, 
  subject to stock availability.
- The customer is responsible for return shipping 
  costs for exchanges.
- A 10% restocking fee applies to exchanges as well.
- To request an exchange, contact us within 14 days 
  of purchase at [your support email or contact form].

8) Faulty or Damaged Items
- If your item arrives faulty or damaged, please 
  contact us within 48 hours of receiving it.
- We will arrange a replacement, repair, or full 
  refund at no cost to you, in line with your rights 
  under the ACL.
- Please include photos of the damage or fault when 
  contacting us.

9) Australian Consumer Law (ACL)
- Nothing in this policy is intended to exclude, 
  restrict, or modify any rights you may have under 
  the Australian Consumer Law (ACL).
- Under the ACL, you are entitled to a repair, 
  replacement, or refund for a major failure and 
  compensation for any other reasonably foreseeable 
  loss or damage.
- Our 14-day returns policy and 10% restocking fee 
  apply to change-of-mind returns only and do not 
  affect your ACL rights.

10) How to Return
Step 1: Contact us within 14 days of purchase at 
        [your support email or contact form link].
Step 2: We will provide return instructions and a 
        Return Authorisation (RA) number.
Step 3: Pack the item securely with original 
        packaging and include your proof of purchase.
Step 4: Ship the item to:
        Nuban Mower Centre
        13/10 Nuban Street
        Currumbin QLD 4223
Step 5: Once received and inspected, we will process 
        your refund within 5–7 business days minus 
        the 10% restocking fee.

11) Contact Us
If you have any questions about our Return and Refund 
Policy, please contact us at:

Nuban Mower Centre
13/10 Nuban Street, Currumbin QLD 4223
Mon–Fri 7:30am–4:00pm | Sat 8:30am–11:00am
Email: [your support email]
Phone: [your phone number]

Last updated: June 2026